If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at [email protected] for assistance! We accept return on products. Customers has the right to apply for return within 14 days after the receipt.

Can I cancel my order?

Unfortuently, we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. To cancel your orders that have not been shipped out, please contact our customer service team via support [email protected]

The following items are all FINAL sale and cannot be returned to our warehouse: 

Monogrammed / Custom Items

Holiday Items

Mystery Bags

Accessories (including Tote Bags, Coolers, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)

Basic Fleece Lined Leggings, Sticky Strapless Bras

Super Deals, Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 30% or more

All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

Depending on the cause of the return, We may provide you with Better Options, But the final decision depends on you. Also, Return address isn't the company address on Greatebrand website. Our customer service will provide you a return address after return authorized.

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at 邮件 as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

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